CartonCloud incident

Partial Outage - Web Application

Critical Resolved View vendor source →

CartonCloud experienced a critical incident on June 16, 2022 affecting Web Application Portal / APIs (Asia Pacific) and (archived) FTP and 1 more component, lasting 22h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2022, 10:35 PM UTC
Resolved
Jun 17, 2022, 08:51 PM UTC
Duration
22h 15m
Detected by Pingoru
Jun 16, 2022, 10:35 PM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)(archived) FTP(archived) Outgoing Email(archived) Incoming EmailMobile Applications(archived) HelpSearch

Update timeline

  1. investigating Jun 16, 2022, 09:44 PM UTC

    We are currently investigating an issue with a system outage. The team are working to resolve the issue as soon as possible.

  2. investigating Jun 16, 2022, 10:35 PM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com Mobile App and Inbound files are still affected. The team are working to resolve the issue as soon as possible.

  3. investigating Jun 17, 2022, 01:10 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. Inbound parsers and the Mobile app remain affected. The team are working to resolve the issue as soon as possible.

  4. investigating Jun 17, 2022, 02:44 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. For inbound parser files, please use @in.cartoncloud.com. The Mobile app remains affected. The team are working to resolve the issue as soon as possible.

  5. investigating Jun 17, 2022, 02:59 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. Inbound Parsers are now operational. The Mobile app remains affected. The team are working to resolve the issue as soon as possible.

  6. investigating Jun 17, 2022, 04:29 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jun 17, 2022, 04:31 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. For any FTP related issues, please update the FTP host to ftp.cartoncloud.com. The Mobile app remains affected. The team are working to resolve the issue as soon as possible.

  8. investigating Jun 17, 2022, 04:32 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. For any FTP related issues, please update the FTP host to ftp.cartoncloud.com. Android Mobile users Update to Version 4.7.5.1 to resolve the issue. iOS Mobile app remains affected. The team are working to resolve the issue as soon as possible.

  9. investigating Jun 17, 2022, 04:37 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. For any FTP related issues, please update the FTP host to ftp.cartoncloud.com. Android Mobile users Update to Version 4.7.5.1 to resolve the issue. iOS Mobile app remains affected. The team are working to resolve the issue as soon as possible.

  10. investigating Jun 17, 2022, 04:58 AM UTC

    We are currently investigating an issue with users being unable to access app.cartoncloud.com.au. Please use app.cartoncloud.com. For any FTP related issues, please update the FTP host to ftp.cartoncloud.com. Android Mobile users Update to Version 4.7.5.1 to resolve the issue. iOS Mobile app remains affected. For inbound parser files, please use @in.cartoncloud.com. The team are working to resolve the issue as soon as possible.

  11. investigating Jun 17, 2022, 05:22 AM UTC

    For any users unable to access app.cartoncloud.com.au, please use app.cartoncloud.com. For any FTP connection issues, please update the host to ftp.cartoncloud.com. Android mobile users update to Version 4.7.5.1 to resolve the issue. iOS mobile app remains affected. For inbound parser files via email, please use @in.cartoncloud.com.

  12. identified Jun 17, 2022, 10:45 AM UTC

    We're having an issue with our cartoncloud.com.au Domain. Please use app.cartoncloud.com. For any FTP connection issues, please update the host to ftp.cartoncloud.com. Android mobile users update to Version 4.7.5.1 to resolve the issue. iOS mobile app remains affected (pending Apple review for release). For inbound parser files via email, please update email address to @in.cartoncloud.com

  13. monitoring Jun 17, 2022, 04:10 PM UTC

    We've repaired the cartoncloud.com.au domain - however this may take up to 24 hours to be reflected worldwide. In the meantime, please continue to use app.cartoncloud.com. For any FTP connection issues, please update the host to ftp.cartoncloud.com. Android mobile users update to Version 4.7.5.1 to resolve the issue. iOS mobile app remains affected (pending Apple review for release). For inbound parser files via email, please update email address to @in.cartoncloud.com

  14. resolved Jun 17, 2022, 08:51 PM UTC

    This incident is now resolved and all systems are operational.