CartonCloud incident

Web and Mobile App Outage

Major Resolved View vendor source →

CartonCloud experienced a major incident on August 10, 2022 affecting Web Application Portal / APIs (Asia Pacific) and Mobile Applications, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2022, 11:34 PM UTC
Resolved
Aug 11, 2022, 01:07 AM UTC
Duration
1h 32m
Detected by Pingoru
Aug 10, 2022, 11:34 PM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Mobile Applications

Update timeline

  1. monitoring Aug 10, 2022, 11:34 PM UTC

    We are currently investigating an issue regarding Timeout Errors. We are working to resolve the issue as soon as possible.

  2. investigating Aug 10, 2022, 11:48 PM UTC

    We are currently investigating an issue regarding Timeout Errors. We are working to resolve the issue as soon as possible.

  3. monitoring Aug 11, 2022, 12:12 AM UTC

    The issue has been identified and the Web and Mobile app are now operational. We are continuing to monitor performance.

  4. monitoring Aug 11, 2022, 12:19 AM UTC

    The issue has been identified and the Web and Mobile app are now operational. We are continuing to monitor performance.

  5. resolved Aug 11, 2022, 01:07 AM UTC

    This incident has been resolved.

  6. postmortem Aug 11, 2022, 01:08 AM UTC

    [https://cartoncloud.slack.com/archives/C03TX3UKEL8](https://cartoncloud.slack.com/archives/C03TX3UKEL8)