CartonCloud experienced a minor incident on August 16, 2022 affecting Web Application Portal / APIs (Asia Pacific), lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application Portal / APIs (Asia Pacific)
Update timeline
- identified Aug 16, 2022, 05:25 AM UTC
We are are aware of an issue that is causing a delay in processing some orders and consignments via Zapier. We have identified the cause and these are orders are set to retry once the issue is resolved.
- monitoring Aug 16, 2022, 06:08 AM UTC
The issue around Zapier connections is now resolved. All queued orders will begin processing. We will continue to monitor for any further changes.
- resolved Aug 16, 2022, 10:53 AM UTC
This incident has been resolved.