CartonCloud incident

Partial Outage - Web and Mobile Application

Major Resolved View vendor source →

CartonCloud experienced a major incident on September 28, 2022 affecting Web Application Portal / APIs (Asia Pacific) and (archived) FTP and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2022, 04:45 AM UTC
Resolved
Sep 28, 2022, 05:23 AM UTC
Duration
37m
Detected by Pingoru
Sep 28, 2022, 04:45 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)(archived) FTP(archived) Incoming EmailMobile Applications

Update timeline

  1. investigating Sep 28, 2022, 04:45 AM UTC

    We are currently investigating issues with certain pages not loading across the web and mobile application and will provide further updates

  2. investigating Sep 28, 2022, 04:47 AM UTC

    We are currently investigating issues with certain pages not loading across the web and mobile application and will provide further updates

  3. investigating Sep 28, 2022, 04:47 AM UTC

    We are currently investigating issues with certain pages not loading across the web and mobile application and will provide further updates

  4. monitoring Sep 28, 2022, 04:54 AM UTC

    A fix has been implemented and we are monitoring results.

  5. resolved Sep 28, 2022, 05:23 AM UTC

    This incident has been resolved.