CartonCloud experienced a minor incident on July 19, 2023 affecting Web Application Portal / APIs (Asia Pacific), lasting 10h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2023, 07:39 AM UTC
We have been alerted that some Tenants are not receiving orders from Shopify Integrations. We are currently investigating the cause. Please review open orders with your customers - if orders are needing to be processed into CartonCloud, you can find instructions here on how to export orders from Shopify and import these into CartonCloud. https://docs.google.com/document/d/1bmsIStIUEQJqfzoSbxDko9Gmdc_EzU2jGDVvpO3njos/edit?usp=sharing
- monitoring Jul 19, 2023, 11:20 AM UTC
We have resolved the issue with some orders not reaching CartonCloud from Shopify. We will reach out to those Tenants that were impacted and will continue to monitor
- resolved Jul 19, 2023, 06:25 PM UTC
This incident has been resolved.