CartonCloud experienced a minor incident on January 16, 2024 affecting Web Application Portal / APIs (Asia Pacific) and Mobile Applications, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2024, 04:00 AM UTC
We are aware of behavior issues affecting various areas across the system. Our team is investigating and we will provide a further update shortly.
- identified Jan 16, 2024, 04:12 AM UTC
We are aware of behavior issues affecting various areas across the system. Our team is investigating and we will provide a further update shortly.
- monitoring Jan 16, 2024, 04:59 AM UTC
We are aware of behavior issues affecting various areas across the system. A fix has been implemented and we are monitoring performance.
- monitoring Jan 16, 2024, 05:33 AM UTC
Affected components appear to be operational. A fix has been implemented and we are continuing to monitor performance.
- resolved Jan 16, 2024, 06:57 AM UTC
This incident has been resolved.