CartonCloud incident

System performance issues (Search / Order Processing)

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on January 24, 2024 affecting (archived) Outgoing Email and (archived) Incoming Email and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 04:03 AM UTC
Resolved
Jan 24, 2024, 05:25 AM UTC
Duration
1h 22m
Detected by Pingoru
Jan 24, 2024, 04:03 AM UTC

Affected components

(archived) Outgoing Email(archived) Incoming EmailSearch

Update timeline

  1. investigating Jan 24, 2024, 04:03 AM UTC

    We are aware of behaviour issues affecting various areas across the system. Our team is investigating and we will provide a further update shortly.

  2. monitoring Jan 24, 2024, 04:22 AM UTC

    We are aware of behaviour issues that were affecting various areas across the system. A fix has been implemented and we are monitoring results.

  3. resolved Jan 24, 2024, 05:25 AM UTC

    This incident has been resolved.