CartonCloud incident

Web and Mobile App Performance issues

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on April 10, 2024 affecting Web Application Portal / APIs (Asia Pacific) and Mobile Applications, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 01:58 AM UTC
Resolved
Apr 10, 2024, 04:51 AM UTC
Duration
2h 52m
Detected by Pingoru
Apr 10, 2024, 01:58 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Mobile Applications

Update timeline

  1. investigating Apr 10, 2024, 01:58 AM UTC

    We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.

  2. identified Apr 10, 2024, 02:14 AM UTC

    We have identified issues with loading certain pages, lists and general performance in the Web app and Mobile app. We are currently working on a fix and will advise once complete.

  3. monitoring Apr 10, 2024, 02:46 AM UTC

    A fix has been implemented for the recent issues and performance in the Web app and Mobile app are back to normal. We will continue to monitor results.

  4. resolved Apr 10, 2024, 04:51 AM UTC

    This incident has been resolved.

  5. postmortem Apr 10, 2024, 10:11 PM UTC

    Refer: [https://cartoncloud.atlassian.net/wiki/spaces/PLT/pages/322797677/Postmortem\+2024-10-04\+-\+Redis\+going\+out\+of\+memory](https://cartoncloud.atlassian.net/wiki/spaces/PLT/pages/322797677/Postmortem+2024-10-04+-+Redis+going+out+of+memory)