CartonCloud incident

Adding Sale Order Products through the web app

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on May 20, 2024 affecting Web Application Portal / APIs (Asia Pacific), lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 02:21 AM UTC
Resolved
May 20, 2024, 06:11 AM UTC
Duration
3h 49m
Detected by Pingoru
May 20, 2024, 02:21 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)

Update timeline

  1. investigating May 20, 2024, 02:21 AM UTC

    We are aware of an issue with adding Sale Order Products to Sale Orders through the web app. We will provide further updates through this banner. If experiencing the issue and using Google Chrome, please try with another browser such as Firefox or Safari.

  2. monitoring May 20, 2024, 05:17 AM UTC

    A fix has been implemented and we are monitoring the results. If you had switched browser to combat the issue, you can now log back in with your preferred browser.

  3. resolved May 20, 2024, 06:11 AM UTC

    This incident has been resolved.