CartonCloud incident

Android Mobile App Release 5.2.0 - App crashing issue

Major Resolved View vendor source →

CartonCloud experienced a major incident on July 9, 2024 affecting Mobile Applications, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 12:59 AM UTC
Resolved
Jul 09, 2024, 07:00 AM UTC
Duration
6h 1m
Detected by Pingoru
Jul 09, 2024, 12:59 AM UTC

Affected components

Mobile Applications

Update timeline

  1. identified Jul 09, 2024, 12:59 AM UTC

    We are aware of an issue relating to the most recent Android version 5.2.0 causing the mobile app to crash for some users. We are currently working on a fix. This can be bypassed in the short term by un-installing and re-installing the app, forcing the user to re-login.

  2. monitoring Jul 09, 2024, 04:45 AM UTC

    A fix has been implemented for the recent App crashing issue for Android mobile app users. Users can now update to version 5.2.1. We will continue to monitor performance.

  3. resolved Jul 09, 2024, 07:00 AM UTC

    Android mobile app is back to normal performance and operational.