CartonCloud experienced a minor incident on July 19, 2024 affecting Web Application Portal / APIs (Asia Pacific) and Authentication and User Management, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 19, 2024, 03:30 AM UTC
CartonCloud may be offline this Sunday between 8am - 10am AEST. After this downtime, users accessing app.cartoncloud.com.au will be redirected to app.cartoncloud.com and the updated Login 2.0 screen. To minimise disruption, those who access CartonCloud via app.cartoncloud.com.au, please switch over to app.cartoncloud.com and update the domain in your password manager before the downtime
- monitoring Jul 20, 2024, 11:59 PM UTC
Redirect is now in place. There may be degraded performance over the next hour or so due to database migrations.
- resolved Jul 21, 2024, 12:45 AM UTC
This incident has been resolved.