CartonCloud experienced a major incident on September 25, 2024 affecting Web Application Portal / APIs (Asia Pacific), lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application Portal / APIs (Asia Pacific)
Update timeline
- identified Sep 25, 2024, 06:23 AM UTC
We are aware of an issue with processing jobs through the Import Log, specifically related to emails. We have identified the issue and are working on a fix. We will provide further updates through this banner.
- monitoring Sep 25, 2024, 07:09 AM UTC
The issue with processing jobs through the Import Log related to emails has been resolved. We’re now monitoring performance to ensure stability. Thank you for your patience.
- resolved Sep 25, 2024, 07:38 AM UTC
This incident has been resolved.