CartonCloud experienced a minor incident on October 2, 2024 affecting Xero, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 02, 2024, 03:35 AM UTC
We are aware of a major outage being reported by Xero that customers are experiencing errors navigating and accessing their system. There may be interaction issues between CartonCloud and Xero. We are monitoring their Statuspage for updates which can be followed here - https://status.xero.com/
- monitoring Oct 02, 2024, 03:49 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 02, 2024, 03:50 AM UTC
We are aware of a major outage being reported by Xero that customers are experiencing errors navigating and accessing their system. API Interactions between CartonCloud and Xero are not affected. We are monitoring their Statuspage for updates which can be followed here - https://status.xero.com/
- monitoring Oct 02, 2024, 06:19 AM UTC
Xero have implemented a fix and are monitoring results - https://status.xero.com/
- resolved Oct 02, 2024, 06:59 AM UTC
This incident has been resolved.