CartonCloud incident

Shopify Self Managed Integration Order Creation and Fulfilment Issues

Major Resolved View vendor source →

CartonCloud experienced a major incident on February 11, 2025 affecting Self-Managed Integrations, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2025, 12:48 AM UTC
Resolved
Feb 11, 2025, 03:29 AM UTC
Duration
2h 41m
Detected by Pingoru
Feb 11, 2025, 12:48 AM UTC

Affected components

Self-Managed Integrations

Update timeline

  1. investigating Feb 11, 2025, 12:48 AM UTC

    We are aware of issues with the Self Managed Shopify Integration affecting Order Creation and Fulfilment. We are investigating and will provide further updates through this banner.

  2. identified Feb 11, 2025, 01:27 AM UTC

    We have identified the issue and are working toward a fix. The issue relates only to Self-Managed Shopify Integration instances where the Require Payment Prior to Sale Order Creation checkbox is Disabled. We will provide further updates through this banner.

  3. monitoring Feb 11, 2025, 02:06 AM UTC

    A fix has been implemented for the Shopify Self Managed Integration issue and we are monitoring the results.

  4. resolved Feb 11, 2025, 03:29 AM UTC

    This incident has been resolved.