CartonCloud incident

Customer Role users failing to Generate Consignments from Sale Orders

Minor Resolved View vendor source →

CartonCloud experienced a minor incident on February 27, 2025 affecting Web Application Portal / APIs (Asia Pacific) and Sales Order Processing, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 01:33 AM UTC
Resolved
Feb 27, 2025, 03:27 AM UTC
Duration
1h 53m
Detected by Pingoru
Feb 27, 2025, 01:33 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Sales Order Processing

Update timeline

  1. investigating Feb 27, 2025, 01:33 AM UTC

    We are aware of an issue where Consignments are not automatically Generating from Sale Orders when created by Customer Role users. We are investigating and will provide further updates through this banner.

  2. identified Feb 27, 2025, 01:42 AM UTC

    The Consignment Generation issue has been identified and we are working toward a fix.

  3. monitoring Feb 27, 2025, 02:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2025, 03:27 AM UTC

    This incident has been resolved.