CartonCloud incident

Login issues and Errors when loading screens in the application

Major Resolved View vendor source →

CartonCloud experienced a major incident on March 31, 2025 affecting Web Application Portal / APIs (Asia Pacific) and Mobile Applications, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 11:11 PM UTC
Resolved
Mar 31, 2025, 11:52 PM UTC
Duration
41m
Detected by Pingoru
Mar 31, 2025, 11:11 PM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Mobile Applications

Update timeline

  1. investigating Mar 31, 2025, 11:11 PM UTC

    We are aware of an issue with users being unable to login or being unable to load certain screens in the application. We are investigating the issue and will provide further updates through this banner.

  2. identified Mar 31, 2025, 11:32 PM UTC

    We have identified the likely cause of the issue and are working toward a fix. We will communicate further updates through this banner.

  3. monitoring Mar 31, 2025, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2025, 11:52 PM UTC

    This incident has been resolved.