CartonCloud experienced a minor incident on May 30, 2025 affecting Charging and Invoicing, lasting 12h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Charging and Invoicing
Update timeline
- investigating May 30, 2025, 12:27 AM UTC
We're currently investigating an issue with automatically generated invoices which ran overnight. We will reach out to impacted tenants once the investigation has been finalised and provide further updates.
- identified May 30, 2025, 04:46 AM UTC
We have identified the issue and notified impacted tenants. We are currently implementing a fix and will provide a further update once resolved.
- resolved May 30, 2025, 01:01 PM UTC
This incident has been resolved.