Carolina Digital Phone incident

Intermittent Problems with inbound Calls

Minor Resolved View vendor source →

Carolina Digital Phone experienced a minor incident on May 9, 2023 affecting Voice Services Platform - Greensboro, NC and Voice Services Platform - Raleigh, NC and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2023, 08:57 PM UTC
Resolved
May 09, 2023, 10:07 PM UTC
Duration
1h 9m
Detected by Pingoru
May 09, 2023, 08:57 PM UTC

Affected components

Voice Services Platform - Greensboro, NCVoice Services Platform - Raleigh, NCVoice Services Platform - Dallas, TX

Update timeline

  1. identified May 09, 2023, 08:57 PM UTC

    We are experiencing Intermittent Problems with inbound Calls and have all of our voice engineering team working to identify the issue and resolve it as quickly as possible. We will continue to update this page when issues are resolved. We apologize for this intermittent issue and are working to resolve it as quickly as possible.

  2. monitoring May 09, 2023, 09:32 PM UTC

    Inbound calls are processing normally at this moment and we are monitoring this situation. Please continue to monitor this status page for updates. https://status.carolinadigitalphone.com/

  3. resolved May 09, 2023, 10:07 PM UTC

    All inbound calls to desktop IP phones, Smartphones (iPhone and Android), and desktop apps have been restored.