Carolina Digital Phone incident

Degraded Performance of Fax Application Server

Minor Resolved View vendor source →

Carolina Digital Phone experienced a minor incident on May 18, 2023 affecting FaxBack Server, lasting 10h 41m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 03:31 PM UTC
Resolved
May 19, 2023, 02:12 AM UTC
Duration
10h 41m
Detected by Pingoru
May 18, 2023, 03:31 PM UTC

Affected components

FaxBack Server

Update timeline

  1. monitoring May 18, 2023, 03:31 PM UTC

    Due to inbound fax activity, we have identified an issue that may be causing degraded performance to end-users receiving fax documents on a timely basis. This issue has been identified and a remedy has been implemented. We will be doing quick maintenance at 9 PM EST tonight and expect no more than 5 minutes of outages during this maintenance window.

  2. resolved May 19, 2023, 02:12 AM UTC

    This incident has been resolved.