Carolina Digital Phone incident

Intermittent Issues with Dropped Calls

Minor Resolved View vendor source →

Carolina Digital Phone experienced a minor incident on May 30, 2023 affecting Voice Services Platform - Greensboro, NC and Voice Services Platform - Raleigh, NC and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 01:58 PM UTC
Resolved
May 30, 2023, 02:27 PM UTC
Duration
28m
Detected by Pingoru
May 30, 2023, 01:58 PM UTC

Affected components

Voice Services Platform - Greensboro, NCVoice Services Platform - Raleigh, NCVoice Services Platform - Dallas, TX

Update timeline

  1. identified May 30, 2023, 01:58 PM UTC

    Some users are experiencing intermittent issues with dropped calls. This issue is due to our upgraded server in Dallas TX coming back online unexpectedly. Our engineers have identified the issue and are hopeful to have this resolved in a few minutes.

  2. monitoring May 30, 2023, 02:20 PM UTC

    We have identified the trouble issue and have implemented some updates. We expect to have this issue resolved 100% in the next 5 to 10 minutes.

  3. resolved May 30, 2023, 02:27 PM UTC

    This issue is fully resolved. Web phones, desktop phones, and call queues should all be working correctly now. If you have still having dropped calls or call completion issues. Please open a support ticket by sending an email to [email protected] or call (336) 346-6000.