Carolina Digital Phone incident

False Report of Dallas Texas Voice Services being Reported as down

Notice Resolved View vendor source →

Carolina Digital Phone experienced a notice incident on October 3, 2023, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 12:44 PM UTC
Resolved
Oct 03, 2023, 02:52 PM UTC
Duration
2h 8m
Detected by Pingoru
Oct 03, 2023, 12:44 PM UTC

Update timeline

  1. monitoring Oct 03, 2023, 12:44 PM UTC

    Our monitoring services are falsely reporting our Dallas TX Voice services platform being down. This is a false report. The monitoring is caused by the extra load being placed in the Dallas TX server today to migrate all the historical data from Dallas TX to our RTP NC Voice Services server causing just the backup portal to be unavailable. Voice calls are being processed by our Dallas TX Server normally without any delay.

  2. resolved Oct 03, 2023, 02:52 PM UTC

    This incident has been resolved.