Carolina Digital Phone incident

Partial Outage

Notice Resolved View vendor source →

Carolina Digital Phone experienced a notice incident on June 29, 2023 affecting Voice Services Platform - Dallas, TX and Voice Services Web Portal - Dallas, TX, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 07:16 PM UTC
Resolved
Jun 29, 2023, 10:19 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 29, 2023, 07:16 PM UTC

Affected components

Voice Services Platform - Dallas, TXVoice Services Web Portal - Dallas, TX

Update timeline

  1. identified Jun 29, 2023, 07:16 PM UTC

    We have identified an issue with our Dallas TX voice services platform and are working to resolve this issue. Due to the design of our geo-redundant platform, there should not be interruptions of voice services. All calls are progressing normally. The issue appears to be just the back-end portal access.

  2. resolved Jun 29, 2023, 10:19 PM UTC

    The issue has been resolved and no calls we lost during this event. Our software engineers are investigating the root cause of this server.