Carolina Digital Phone incident
Seamless Upgrade Completed: Enhanced Reliability for Your Voice Services
Carolina Digital Phone experienced a notice incident on March 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 12, 2025, 09:30 PM UTC
Over the past two months, we have completed a full hardware upgrade for your voice services in our Greensboro, NC, and Raleigh, NC, data centers. This morning, we officially decommissioned the legacy servers, ensuring a smooth transition without impacting your voice services. Thanks to full geo-redundancy, all phone devices had already been operating on the upgraded primary servers for several weeks. While our status page initially displayed the legacy Greensboro and Raleigh servers as offline, this was due to outdated reporting rather than any service disruption. The new servers have been fully operational for weeks, and we have now updated the status page to reflect the correct information. We appreciate your patience and are pleased to confirm that your voice services remained uninterrupted throughout this transition.