CareHQ experienced a major incident on March 20, 2023 affecting CareHQ App, lasting 13d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2023, 10:55 AM UTC
We are currently getting reports from our system of intermittent connection issues due to an outage at one of our hosting partners OVH. We are working to remove OVH dependent services and expect to resolve the issue within the next hour.
- monitoring Mar 20, 2023, 11:58 AM UTC
We have successfully removed OVH dependent hardware from the network set up and all services appear to be running normally again. We will continue to monitor the issue now.
- monitoring Mar 20, 2023, 12:42 PM UTC
OVH services appears to be operational again. Out of precaution we are going to wait until this evening before attempting to add OVH services back into our network setup.
- resolved Apr 03, 2023, 09:49 AM UTC
Issue resolved on 21st March.