CareHQ incident

Email issue

Major Resolved View vendor source →

CareHQ experienced a major incident on May 13, 2024 affecting CareHQ App and CareHQ API, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 03:23 PM UTC
Resolved
May 13, 2024, 03:29 PM UTC
Duration
6m
Detected by Pingoru
May 13, 2024, 03:23 PM UTC

Affected components

CareHQ AppCareHQ API

Update timeline

  1. investigating May 13, 2024, 03:23 PM UTC

    We are currently unable to send emails through CareHQ. The cause of the issue has been identified and a resolution is being actively worked on. During this period you make experience 500 errors when performing actions that trigger email sends.

  2. resolved May 13, 2024, 03:29 PM UTC

    The issue has now been resolved.