CareHQ incident

Email delivery from CareHQ is delayed

Minor Resolved View vendor source →

CareHQ experienced a minor incident on October 17, 2024 affecting CareHQ App, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 01:31 PM UTC
Resolved
Oct 17, 2024, 05:11 PM UTC
Duration
3h 40m
Detected by Pingoru
Oct 17, 2024, 01:31 PM UTC

Affected components

CareHQ App

Update timeline

  1. investigating Oct 17, 2024, 01:31 PM UTC

    Our email service Mailgun is currently experiencing an issue which is delaying the delivery of email. They are aware of the issue and are in the process of deploying a fix.

  2. resolved Oct 17, 2024, 05:11 PM UTC

    Email delivery is now working as expected.