CardinalCommerce incident
Visa Consumer Authentication Services (VCAS) Transaction Impact
CardinalCommerce experienced a minor incident on August 4, 2025 affecting Cardinal Consumer Authentication (3DS) and VCAS Issuer Services and 1 more component, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2025, 04:44 PM UTC
Visa is aware of a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 4 August 2025 Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 04, 2025, 05:39 PM UTC
Visa continues to investigate the service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication. We appreciate your patience and are working urgently to resolve the issue. Reported Start Time: 4 August 2025 Impact: Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 05, 2025, 03:50 PM UTC
We continue to investigate the service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions during Biometric Authentication for a small subset of Issuers. We appreciate your patience as we work to resolve the issue. Reported Start Time: 4 August 2025 Impact: A small subset of Issuers may be experiencing downgraded performance when attempting to complete VCAS authentication on IOS devices. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Attempts or Standard Electronic Commerce transactions. Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- investigating Aug 06, 2025, 03:59 PM UTC
We are continuing to investigate this issue.
- resolved Aug 06, 2025, 09:59 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: UTC Reported End Time: UTC Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.