Carbonite incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Delivery Issues

Minor Resolved View vendor source →

Carbonite experienced a minor incident on April 25, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 07:24 PM UTC
Resolved
Apr 25, 2026, 10:49 PM UTC
Duration
3h 24m
Detected by Pingoru
Apr 25, 2026, 07:24 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

  1. investigating Apr 25, 2026, 07:24 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue on some servers delivering messages. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3915342

  2. resolved Apr 25, 2026, 10:49 PM UTC

    Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delayed deliveries on some outbound servers. The issue is now resolved. We appreciate your patience. Tracking Number: IM3915342