Carbonite incident

Core Europe applications are currently unavailable

Critical Resolved View vendor source →

Carbonite experienced a critical incident on April 2, 2026 affecting Core Capture and Core Capture for SAP® Solutions and 1 more component, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 11:04 AM UTC
Resolved
Apr 02, 2026, 01:01 PM UTC
Duration
1h 57m
Detected by Pingoru
Apr 02, 2026, 11:04 AM UTC

Affected components

Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore JourneyCore Platform - EventingDeveloper Experience - Thrust API Bundle

Update timeline

  1. investigating Apr 02, 2026, 11:04 AM UTC

    All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue

  2. identified Apr 02, 2026, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 01:01 PM UTC

    This incident is resolved. IM3900876 / PM1011574