Carbonite incident

Archiving Services are giving errors when trying to access

Minor Resolved View vendor source →
Started
Apr 17, 2026, 09:41 PM UTC
Resolved
Apr 17, 2026, 10:40 PM UTC
Duration
59m
Detected by Pingoru
Apr 17, 2026, 09:41 PM UTC

Affected components

Zix Archive Services - Erado ArchivingZix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive

Update timeline

  1. investigating Apr 17, 2026, 09:41 PM UTC

    Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. resolved Apr 17, 2026, 10:40 PM UTC

    Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642

Looking to track Carbonite downtime and outages?

Pingoru polls Carbonite's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Carbonite reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Carbonite alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Carbonite for free

5 free monitors · No credit card required