Canvas Medical Outage History
Canvas Medical is up right nowPingoru has recorded 25 incidents for Canvas Medical: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 1 | 2 of 557 (0%) |
Incidents, newest first
Major October 13, 2026 Issues accessing Canvas 1h 52m Web Application
Started Oct 13, 2026, 06:00 PM UTC· resolved Oct 13, 2026, 07:53 PM UTC
- investigating Oct 13, 2026, 06:00 PM UTC
We are currently investigating reports of users unable to login into Canvas seeing 500 error, upon logging in seeing "response not successful" received status code 400\. We apologize of the disruption and will keep you updated.
- resolved Oct 13, 2026, 07:53 PM UTC
This issue should now be resolved. Please contact [Canvas Support](https://canvas-medical.portal.usepylon.com/forms/standard) if you are still experiencing any difficulty accessing Canvas.
Major September 13, 2026 Prescription Errors - "gateway could not be reached" 7h 27m Prescribing
Started Sep 13, 2026, 06:28 PM UTC· resolved Sep 14, 2026, 01:56 AM UTC
- investigating Sep 13, 2026, 06:28 PM UTC
We are aware and actively investigating errors on all electronic prescriptions stating `{'detail': 'The e-prescribing gateway could not be reached.}` We are currently investigating this incident.
- identified Sep 13, 2026, 06:36 PM UTC
We have identified the issue and are working with Surescripts for a resolution plan. Please follow for additional updates.
- identified Sep 13, 2026, 07:05 PM UTC
Surescripts has responded to our emergency ticket and we’re now following their recommended process. Further updates will be provided as information is received.
- identified Sep 13, 2026, 08:00 PM UTC
We are continuing to work with Surescripts towards a resolution. We will provide updates as soon as new information is available.
- identified Sep 13, 2026, 11:06 PM UTC
The Canvas team continues to work closely with a Surescripts escalation team. Additional updates will be provided as information is available.
- resolved Sep 14, 2026, 01:56 AM UTC
Service has been restored to Surescripts. All incoming and outgoing messages to Surescripts are now sending successfully. Previous prescriptions with errors will need to be resent. Thank you for your patience while this issue was resolved.
Minor December 23, 2025 Coverage eligibility failing due to missing gender – Overall
Started Dec 23, 2025, 04:34 PM UTC· resolved Dec 23, 2025, 04:34 PM UTC
No vendor updates were posted for this incident.
Minor November 19, 2025 Login Issue – Overall
Started Nov 19, 2025, 12:08 AM UTC· resolved Nov 19, 2025, 12:08 AM UTC
No vendor updates were posted for this incident.
Minor August 28, 2025 Canvas Access Issue –
Started Aug 28, 2025, 12:43 PM UTC· resolved Aug 28, 2025, 12:43 PM UTC
No vendor updates were posted for this incident.
Major June 12, 2025 Google Cloud Platform Outage –
Started Jun 12, 2025, 07:52 PM UTC· resolved Jun 12, 2025, 07:52 PM UTC
No vendor updates were posted for this incident.
Major June 4, 2025 Instances Unavailable Across Multiple Customers –
Started Jun 04, 2025, 03:43 PM UTC· resolved Jun 04, 2025, 03:43 PM UTC
No vendor updates were posted for this incident.
Minor June 2, 2025 Users cannot send electronic prescriptions - receive error message –
Started Jun 02, 2025, 02:37 PM UTC· resolved Jun 02, 2025, 02:37 PM UTC
No vendor updates were posted for this incident.
Minor May 6, 2025 FHIR API Search Endpoint Errors –
Started May 06, 2025, 01:03 PM UTC· resolved May 06, 2025, 01:03 PM UTC
No vendor updates were posted for this incident.
Minor April 28, 2025 Forced Logouts & Failed EPCS Prescriptions –
Started Apr 28, 2025, 02:43 PM UTC· resolved Apr 28, 2025, 02:43 PM UTC
No vendor updates were posted for this incident.
Minor April 7, 2025 Intermittent Issues with Log Streaming –
Started Apr 07, 2025, 06:50 PM UTC· resolved Apr 07, 2025, 06:50 PM UTC
No vendor updates were posted for this incident.
Minor December 23, 2024 Unable to process payments in Canvas –
Started Dec 23, 2024, 03:13 PM UTC· resolved Dec 23, 2024, 03:13 PM UTC
No vendor updates were posted for this incident.
Minor December 3, 2024 Reports of faxing delays >1 hour –
Started Dec 03, 2024, 09:23 PM UTC· resolved Dec 03, 2024, 09:23 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2024 SFax delays inbound and outbound faxes –
Started Nov 18, 2024, 03:01 PM UTC· resolved Nov 18, 2024, 03:01 PM UTC
No vendor updates were posted for this incident.
Major November 10, 2024 Pharmacy Service Unavailable –
Started Nov 10, 2024, 05:34 PM UTC· resolved Nov 10, 2024, 05:34 PM UTC
No vendor updates were posted for this incident.