Canvas Medical experienced a minor incident on August 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 28, 2025, 12:43 PM UTC
Type: Incident Duration: 23 hours and 36 minutes Affected Components: Web Application Aug 28, 12:43:31 GMT+0 - Identified - We are aware of users experiencing frequent 403 errors when accessing Canvas - we are currently working to resolve the issue. Aug 28, 13:58:08 GMT+0 - Identified - We have identified the issue and a fix is underway. The issue may occur if users have an idle Canvas tab open when they sign in for the day. To prevent errors, users should restart their browser before navigating to Canvas Aug 28, 14:31:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 29, 12:19:20 GMT+0 - Resolved - **Resolved:** A recent update caused some users’ requests to be mistakenly flagged as suspicious, briefly blocking access; we’ve fixed the issue and improved our safeguards to prevent it happening again. If you would like additional detail - please reach out to Canvas Support.