Canvas Medical experienced a minor incident on November 19, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 19, 2025, 12:08 AM UTC
Type: Incident Duration: 3 hours and 38 minutes Affected Components: Web Application Nov 19, 00:08:38 GMT+0 - Investigating - We’ve identified a login issue to Canvas Settings/Admin affecting users with Multi-Factor Authentication (MFA) after our most recent release. We're currently implementing a fix. Users without MFA are unaffected. Nov 19, 00:20:00 GMT+0 - Identified - We have also identified an issue with logging in (regardless of MFA settings), if on a previous release. We have identified a fix for both login issues and are in the process of deploying these fixes. Nov 19, 02:29:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 19, 03:46:39 GMT+0 - Resolved - This incident has been resolved.