Canvas Medical incident

Coverage eligibility failing due to missing gender

Minor Resolved View vendor source →

Canvas Medical experienced a minor incident on December 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 04:34 PM UTC
Resolved
Dec 23, 2025, 04:34 PM UTC
Duration
—
Detected by Pingoru
Dec 23, 2025, 04:34 PM UTC

Update timeline

  1. resolved Dec 23, 2025, 04:34 PM UTC

    Type: Incident Duration: 2 hours and 31 minutes Affected Components: Faxing, Claims & Eligibility Dec 23, 19:06:03 GMT+0 - Resolved - This incident has been resolved. Eligibility checks will now function correctly without the `This payer requires a Gender if Date of Birth is sent` error. Dec 23, 16:34:58 GMT+0 - Investigating - We are currently investigating an issue with eligibility checks. Some checks are erroring with the message `This payer requires a Gender if Date of Birth is sent.` We will continue to update. Dec 23, 19:06:02 GMT+0 - Identified - We are in the process of testing a fix for this issue.