Canva experienced a major incident on May 29, 2026 affecting Billing and subscriptions, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Billing and subscriptions
Update timeline
- investigating May 29, 2026, 01:46 AM UTC
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- investigating May 29, 2026, 01:48 AM UTC
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
- monitoring May 29, 2026, 01:58 AM UTC
A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
- resolved May 29, 2026, 02:12 AM UTC
This incident is now resolved. Thank you for your patience and understanding.