Campaign Registry Outage History

Pingoru has recorded 22 incidents for Campaign Registry: 3 in the last 12 months and 0 in the last 90 days.

22incidents recorded

3last 12 months

0last 90 days

111 minutestypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Campaign Registry in April 2026, so earlier months are not shown. Hover a bar for its value.

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Notice March 20, 2026 Portal login MFA reset –

Started Mar 20, 2026, 04:30 PM UTC· resolved Mar 20, 2026, 04:30 PM UTC

resolved Mar 20, 2026, 05:15 PM UTC

There is a current issue with Okta support for SMS as a method for Multi-Factor Authentication (MFA). While we investigate further, in order to allow all customers using SMS as their MFA method to login to the portals, we have reset MFA for all users. There is no outage, but you will need to re-enable an MFA method on your next login to any of the portals. We have added support for email as an MFA method in order to support those that do not have an authentication application (like Google Authenticator or Okta Authenticator). We apologize for the inconvenience.

Minor February 5, 2026 CSP API: System Busy 3h 32m csp-api

Started Feb 05, 2026, 07:51 PM UTC· resolved Feb 05, 2026, 11:23 PM UTC

investigating Feb 05, 2026, 07:51 PM UTC

We have received some reports of users receiving some 400 responses (System Busy) in the CSP API. We are currently investigating this as a top priority and will update here as we get new information.
resolved Feb 05, 2026, 11:23 PM UTC

The intermittent high load issue that was causing some queries to time out should be resolved now. We will continue to monitor, but will close out this incident for now. If you are still seeing issues, please open a support ticket ([email protected])

Notice November 18, 2025 Cloudflare outage 2h

Started Nov 18, 2025, 12:30 PM UTC· resolved Nov 18, 2025, 02:30 PM UTC

resolved Nov 18, 2025, 03:30 PM UTC

Resolved - One of the 3rd party tools the CSP portal uses for access to external links was impacted this morning by the Cloudlflare outage. This began about 7:30am and was resolved around 9:30 am EST external to TCR. The portal itself remained fully functional, but links to externally hosted data (links to the Terms and Conditions, the Knowledge Base, etc) were not functioning and you may have seen an error upon first logging in. The issue is now fully resolved and all external links are functioning as well. If you do see any issues, please open a support ticket by emailing [email protected] NOTE: There was no impact to the API at any time.

Minor September 19, 2025 mime-type validation Error 7h 33m csp-api, csp-portal

Started Sep 19, 2025, 04:38 PM UTC· resolved Sep 20, 2025, 12:11 AM UTC

identified Sep 19, 2025, 04:38 PM UTC

We have identified an issue with errors being received when submitting some file attachments via the API. The 9/18 release contained additional file validation to prevent the ability to upload malicious files. If the mime type for the file being uploaded does not match certain aspects of the file the API expects, it may be rejected. This most often occurs when the mime type being supplied is application/octet-stream. We are working on a hotfix to fully resolve this and will update this incident once we have an ETA for that fix. As an immediate workaround if you need to submit an attachment, you should be able to upload it via the portal where the browser should correctly identify the mime type and allow the submission. We have tested this on a number of file types, but it is not exhaustive. Alternatively, if you ensure that your API upload indicates the actual mime type (e.g., image/jpeg or application/pdf) rather than the generic application/octet-stream for a binary file, you should not encounter the error.
identified Sep 19, 2025, 07:03 PM UTC

A hotfix is being developed. It will be going through regression testing over the weekend and should be applied early Monday morning (ET). We will update this incident once it has been released.
resolved Sep 20, 2025, 12:11 AM UTC

A hotfix has been tested and deployed. The issue should be resolved. If you still encounters issues, please open a support ticket at [email protected]

Started Aug 21, 2025, 06:00 PM UTC· resolved Aug 21, 2025, 06:00 PM UTC

resolved Aug 23, 2025, 01:20 AM UTC

Immediately after our scheduled release this morning, we encountered an increasing backlog of queries related to campaign sharing. This caused significant slowdowns, up to and including timing out, for the CSP Portal, CSP API, DCA Portal and DCA API. We have identified the issue and hotfix has been released. All issues appear to have been resolved. During the outage nnSR component was up the whole time. nnSR downtime was false positive. The nnSR component status was also corrected to operational.