Is CallTower down?
Last checked 2m agoNo incidents right now.
CallTower is operational right now. Last checked 2m ago; the most recent incident resolved 14h ago.
Real-time CallTower status, recent outages, and incident history: pulled directly from CallTower's official status page at status.calltower.com every 5 minutes. Pingoru tracks 36 CallTower services and has captured 14 incidents in the last 90 days (99.91% uptime). Get email, Slack, Discord, or webhook alerts the moment CallTower reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Microsoft Teams - Direct Routing
Timeline · 4 updates
- investigating · Sep 16, 2026, 10:13 PM UTC
CallTower is currently investigating an issue affecting the provisioning of Direct Routing users in CallTower Connect for GCC High tenants. Customers may experience errors when assigning DIDs or validating Voice Apps in GCC High environments. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. This issue is being investigated as a top priority.
- identified · Sep 16, 2026, 10:58 PM UTC
CallTower engineers have identified the root cause of the issue affecting Direct Routing (DR) user provisioning in CallTower Connect for GCC High customers. A corrective patch will be implemented after business hours this evening. For customers requiring immediate assistance, CallTower Support has a temporary workaround available. Please reach out to [email protected] for assistance. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. This issue is being investigated as a top priority.
- monitoring · Sep 17, 2026, 03:12 PM UTC
CallTower deployed a corrective patch early this morning to resolve the issue affecting Direct Routing (DR) user provisioning in CallTower Connect for GCC High tenants. CallTower is currently monitoring the environment to confirm the issue has been fully resolved. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. This issue is being investigated as a top priority.
- resolved · Sep 17, 2026, 07:02 PM UTC
CallTower has continued to monitor the issue following this morning's patch and has confirmed customers are successfully provisioning Direct Routing (DR) users in CallTower Connect for GCC High customers. This issue is now considered resolved. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Latest: CallTower has continued to monitor the issue following this morning's patch and has confirmed customers are successfully provisioning Direct Routing (DR) users in CallTower Connect…
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Incident record
Since April 2026 · Statuspage by Atlassian · 36 components checked every 5 minutesThe longest incident in the last year, EMEA outbound calls failing on July 9, 2026, ran for 4 days. 31 maintenance windows announced in the same period.
Most affected components, last 12 months
- Microsoft Teams - Direct Routing4
- Microsoft Operator Connect3
- CT Cloud Voice2
- CT Cloud Meeting1
- Five91
Latest incidents
- Teams Direct Routing (GCC High) — DID Assignment and Voice App Provisioning Errors
CallTower is currently investigating an issue affecting the provisioning of Direct Routing users in CallTower Connect for GCC High tenants. Customers may…
- Dial by Name Function Failing
CallTower is investigating reports of the Dial by Name feature not working for some of our Operator Connect customers. We have opened a case with Microsoft to…
- EMEA outbound calls failing
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly…
- Started Sep 16, 2026, 10:13 PM UTC · Resolved Sep 17, 2026, 07:02 PM UTC · 20h 48m