CallPotential experienced a notice incident on April 2, 2024 affecting Storable CRM Call, Email, and Chat Support, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2024, 08:36 PM UTC
Our Chat provider is currently experiencing an outage and we are unable to accept any new chats. If you need assistance you can email us at [email protected] and we will be able to assist there. As we have additional information we will update the status.
- identified Apr 02, 2024, 08:50 PM UTC
The issues surrounding support chat being unavailable has been identified by the provider and they are actively working on a resolution now.
- monitoring Apr 02, 2024, 09:12 PM UTC
We are seeing that chat is now working and will be leaving this in a monitoring status for the time being as our provider has still not given the all clear as of yet
- resolved Apr 02, 2024, 09:27 PM UTC
This incident has been resolved.