CallPotential incident

V1 Call Center Delay when accepting calls

Minor Resolved View vendor source →

CallPotential experienced a minor incident on April 2, 2024 affecting Contact Center V1, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2024, 06:35 PM UTC
Resolved
Apr 02, 2024, 10:24 PM UTC
Duration
3h 48m
Detected by Pingoru
Apr 02, 2024, 06:35 PM UTC

Affected components

Contact Center V1

Update timeline

  1. investigating Apr 02, 2024, 06:35 PM UTC

    We are currently seeing an issue where Call Center Agents are getting a delay when trying to accept call. Our dev team is looking into this to resolve as quickly as possible. We will update here as we have a better timeline to resolution

  2. resolved Apr 02, 2024, 10:24 PM UTC

    This incident has been resolved.