CallPotential experienced a minor incident on April 18, 2024 affecting Storable CRM Call, Email, and Chat Support, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 18, 2024, 02:44 AM UTC
Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance Rate Adjustment Audit Competitors
- identified Apr 18, 2024, 02:01 PM UTC
Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance Rate Adjustment Audit Competitors Call Center Performance
- identified Apr 18, 2024, 02:13 PM UTC
Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance Rate Adjustment Audit Competitors Call Center Performance Cancellation Reasons
- identified Apr 18, 2024, 10:09 PM UTC
Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance Rate Adjustment Audit Competitors Call Center Performance Cancellation Reasons Agent Transaction summary
- resolved Apr 19, 2024, 10:24 PM UTC
This incident has been resolved.