CallPotential experienced a minor incident on June 5, 2024, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 05, 2024, 07:20 PM UTC
We are currently seeing that the agent dashboard is not properly updating the displayed worker status. It does appear that calls are properly coming in and can be answered. We are working with our telco provider to get this resolved as quickly as possible.
- investigating Jun 05, 2024, 08:16 PM UTC
Twilio has confirmed they are seeing issues with their event stream not updating appropriately and are currently investigating to determine the issue. They have updated their status page and we will be monitoring it for updates as well. https://status.twilio.com/
- identified Jun 05, 2024, 09:24 PM UTC
Twilio engineers have identified an issue with Event Streams. Customers may experience delays in delivering events, they have started mitigation efforts and the delay for receiving events is decreasing slowly back to normal. https://status.twilio.com/incidents/h114fdz6cmhp
- monitoring Jun 05, 2024, 09:52 PM UTC
All event stream events are back to flowing normally and agent status should be updating in a more timely manner. You may still see a discrepancy with the number of calls listed in queue the remainder of the day, which will get cleared overnight when the data gets reset. https://status.twilio.com/incidents/h114fdz6cmhp
- resolved Jun 05, 2024, 10:38 PM UTC
This incident has been resolved.