CallPotential incident

Issue with data syncing between CP and the FMS

Notice Resolved View vendor source →

CallPotential experienced a notice incident on July 1, 2024, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 09:19 PM UTC
Resolved
Jul 02, 2024, 03:14 AM UTC
Duration
5h 55m
Detected by Pingoru
Jul 01, 2024, 09:19 PM UTC

Update timeline

  1. investigating Jul 01, 2024, 09:19 PM UTC

    We are currently looking into concerns of data no syncing between CallPotential and all FMS that we integrate with. At this time we are beginning to clear the errors causing this to resume normal operation as quickly as possible.

  2. monitoring Jul 01, 2024, 10:41 PM UTC

    All stuck operations have been cleared and the system has returned to normal function. We will continue to monitor for any additional instances.

  3. resolved Jul 02, 2024, 03:14 AM UTC

    This incident has been resolved.