CallPotential experienced a notice incident on July 23, 2024 affecting Contact Center V1, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center V1
Update timeline
- investigating Jul 23, 2024, 01:57 PM UTC
Twilio is currently experiencing issues that are causing problems with agents being able to connect and accept calls. The issue can be followed here https://status.twilio.com/incidents/bnp8461qzjbs and we will be updating our status page as more information becomes available.
- monitoring Jul 23, 2024, 02:59 PM UTC
Twilio is stating that all function has been restored and calls should be flowing as expected again, we will continue monitoring for any abnormalities in the system.
- resolved Jul 23, 2024, 05:52 PM UTC
This incident has been resolved.