CallPotential incident

Unable to open the V1 ThinClient

Notice Resolved View vendor source →

CallPotential experienced a notice incident on August 12, 2024, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 01:56 PM UTC
Resolved
Aug 12, 2024, 09:30 PM UTC
Duration
7h 33m
Detected by Pingoru
Aug 12, 2024, 01:56 PM UTC

Update timeline

  1. investigating Aug 12, 2024, 01:56 PM UTC

    We are currently seeing that the V1 desktop application is unable to open. We are actively investigating this issue.

  2. monitoring Aug 12, 2024, 08:00 PM UTC

    We are seeing that the V1 desktop application is no able to be open as expected. We are currently monitoring the situation. If you experience any issues opening the V1 desktop application, please reach out to support.

  3. resolved Aug 12, 2024, 09:30 PM UTC

    This issue has been resolved.