CallPotential incident

V1 Unable to Save Leads

Notice Resolved View vendor source →

CallPotential experienced a notice incident on September 6, 2024, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 03:54 PM UTC
Resolved
Sep 06, 2024, 07:28 PM UTC
Duration
3h 34m
Detected by Pingoru
Sep 06, 2024, 03:54 PM UTC

Update timeline

  1. investigating Sep 06, 2024, 03:54 PM UTC

    We are currently investigating an issue with being unable to save V1 leads while logged into the employee web interface. The location client and agent interface are not impacted. We are actively investigating the issue.

  2. monitoring Sep 06, 2024, 04:24 PM UTC

    We are seeing that V1 leads are now able to be saved as expected. We are continuing to monitor the situation. If you experience any further difficulties, please chat in with our support team.

  3. resolved Sep 06, 2024, 07:28 PM UTC

    This issue has been resolved.