CallPotential incident

Agent Connecting Issues

Notice Resolved View vendor source →

CallPotential experienced a notice incident on January 7, 2025, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 02:10 PM UTC
Resolved
Jan 07, 2025, 04:33 PM UTC
Duration
2h 23m
Detected by Pingoru
Jan 07, 2025, 02:10 PM UTC

Update timeline

  1. investigating Jan 07, 2025, 02:10 PM UTC

    We are currently experiencing a sync issue which is affecting agents ability to make or receive calls. Our engineering team is looking into this matter with the highest priority and hope to identify and resolve the issue as quick as possible.

  2. identified Jan 07, 2025, 02:39 PM UTC

    We have identified the root cause of the issue and have corrected it. There is still a good amount of data that needs to resync prior to full recovery, but we are seeing call come through again and outbound calls are able to be made.

  3. monitoring Jan 07, 2025, 03:34 PM UTC

    All issues have been resolved and are functioning as expected. We will continue to monitor to ensure complete resolution.

  4. resolved Jan 07, 2025, 04:33 PM UTC

    This incident has been resolved.