CallPotential incident

Unable to Start Move-Ins for SiteLink-Integrated Facilities

Minor Resolved View vendor source →

CallPotential experienced a minor incident on March 24, 2025 affecting Storable CRM V1 and Storable CRM V2, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 02:20 PM UTC
Resolved
Mar 24, 2025, 06:34 PM UTC
Duration
4h 13m
Detected by Pingoru
Mar 24, 2025, 02:20 PM UTC

Affected components

Storable CRM V1Storable CRM V2

Update timeline

  1. investigating Mar 24, 2025, 02:20 PM UTC

    We are investigating an issue preventing move-ins for SiteLink-integrated accounts. Users attempting to start a move-in encounter an error: "The Move-in process failed to load. Please click close and try again." Our team is actively working to resolve the issue. Updates will be provided as available. Thank you for your patience.

  2. identified Mar 24, 2025, 03:03 PM UTC

    The issue has been identified and a fix is being implemented. Thank you for your patience as we work to resolve this issue.

  3. monitoring Mar 24, 2025, 06:18 PM UTC

    We have released a fix for this issue and are monitoring the results of the fix.

  4. resolved Mar 24, 2025, 06:34 PM UTC

    This incident has been resolved.