CallPotential experienced a major incident on March 31, 2025 affecting Contact Center V1 and Storable CRM V1 and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center V1Storable CRM V1Storable CRM V2Contact Center V2
Update timeline
- investigating Mar 31, 2025, 04:19 PM UTC
Our communications provider has reported an outage which is impacting inbound and outbound call communications. We are actively monitoring for a resolution and will post updates as they are available.
- investigating Mar 31, 2025, 04:37 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 31, 2025, 05:31 PM UTC
Our communications provider has reported recovery, and our internal initial testing is also showing recovery. We will continue to monitor this issue.
- resolved Mar 31, 2025, 06:24 PM UTC
This incident has been resolved.