CallPotential incident

Reporting Status Update

Minor Resolved View vendor source →

CallPotential experienced a minor incident on April 16, 2024 affecting Storable CRM Call, Email, and Chat Support, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 06:19 PM UTC
Resolved
Apr 18, 2024, 02:44 AM UTC
Duration
1d 8h
Detected by Pingoru
Apr 16, 2024, 06:19 PM UTC

Affected components

Storable CRM Call, Email, and Chat Support

Update timeline

  1. identified Apr 16, 2024, 06:19 PM UTC

    Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call

  2. identified Apr 16, 2024, 08:07 PM UTC

    Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report

  3. identified Apr 16, 2024, 09:15 PM UTC

    Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail

  4. identified Apr 17, 2024, 02:36 PM UTC

    Our team continues working through restoring all standard CallPotential reports, the list below is what has been brought back so far. We will continue to update this list as the additional reports are become available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance

  5. resolved Apr 18, 2024, 02:44 AM UTC

    This incident has been resolved.