CallPotential experienced a minor incident on April 22, 2024 affecting Storable CRM Call, Email, and Chat Support, lasting 14d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 22, 2024, 02:00 PM UTC
Below is the list of reports we are working to get completed and published this week. Call Center History Lead and Call Trends DM Snapshot Employee Usage Peer/Self Eval Summary These are the current reports which are now available. Lead Summary Lead Detail Move-in Rentals Call Tracking: Call Detail Collection Summary Employee Grade Summary Location Grade Summary Missed Call Call Tracking: Order by Report Call Center: Call Detail Ad Performance We will be updating this notification as the final reports go live.
- identified Apr 24, 2024, 06:27 PM UTC
Below is the list of reports we are working to get completed and published this week. Employee Usage Lead and Call Trends Peer/Self Eval Summary These are the current reports which are now available. Ad Performance Agent Transaction Summary Call Center - Call Detail Call Center History Call Center Performance Call Tracking - Call Detail Call Tracking Order By Cancellation Reasons Collection Summary Competitors DM Snapshot Employee Grad Summary Lead Summary Location Grade Summary Missed Calls Move-In Rentals Rate Adjustment Audit We will be updating this notification as the final reports go live.
- identified Apr 30, 2024, 02:44 PM UTC
Below is the list of reports we are working to get completed and published this week. Employee Usage Peer/Self Eval Summary These are the current reports which are now available. Ad Performance Agent Transaction Summary Call Center - Call Detail Call Center History Call Center Performance Call Tracking - Call Detail Call Tracking Order By Cancellation Reasons Collection Summary Competitors DM Snapshot Employee Grad Summary Lead and Call Trends Lead Summary Location Grade Summary Missed Calls Move-In Rentals Rate Adjustment Audit We will be updating this notification as the final reports go live.
- identified May 02, 2024, 06:05 PM UTC
Below is the list of reports we are working to get completed and published this week. Employee Usage These are the current reports which are now available. Ad Performance Agent Transaction Summary Call Center - Call Detail Call Center History Call Center Performance Call Tracking - Call Detail Call Tracking Order By Cancellation Reasons Collection Summary Competitors DM Snapshot Employee Grad Summary Lead and Call Trends Lead Summary Location Grade Summary Missed Calls Move-In Rentals Peer/Self Eval Summary Rate Adjustment Audit We will be updating this notification as the final reports go live.
- resolved May 06, 2024, 02:59 PM UTC
This incident has been resolved.